Officer, ENOC with EZECOM

Officer, ENOC 651

Job Type	Full Time
Job Function	IT-Network-Sys-DB Admin
Position Level	Fresh/Entry Level
Year of Experience	< 2 years
Qualification	Bachelor's Degree
Preferred Gender	Any Gender
Age	18 - 50 year old
Working Day	5-day work/week
Working Hour	Office Hour
Location	Phnom Penh
Contract Duration
Posted Date	26 Apr 2024

Salary Offered

• Monitor, maintain service availability for customer to meet service level agreement
• Take quick action for attending service after getting task from supervisor
• Keep on time for appointments with customers requested.
• Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
• Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
• Provision and activate the services offering customers
• Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors
• Restore service as quickly as possible to minimize impact customer's business
• Operation and maintenance NMS alert system to response incident on time
• Ensure network quality and minimize impact customer's businesses
• Receive, document and record all incidents notification in system
• Troubleshoot and escalate ticket to higher level for customers and network issue
• Closely monitor network operation and follow up with customers with specific time for incident

Job Requirement

• Basic understanding about layer2 switching and layer3 routing
• Basic networking, IP Internet knowledge
• Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.
• Ability to travel on company business, potentially to other Provinces.
• Prior experience as a Team Leader or Supervisor is desirable.
• Flexible to work outside of normal business hours when required.
• Minimum 1 year experience from ISP company

Company Profile

Company Name	EZECOM
Industry	Telecomunication
Location	#7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh,Phnom Penh
Contact Person	Mr. Phalla
Contact Number	099 555 007, 012 287 004
Contact Email	careers@ezecomcorp.com